Delivery Policy
We take pride in making sure your French macarons arrive perfectly packaged, on time, and tasting just as they should — luxurious, delicate, and fresh. Whether you’re sending a gift, planning a celebration, or simply treating yourself, here’s how our delivery works:
Where Do We Deliver?
We currently deliver across the UK, including:
England
Scotland
Wales
Northern Ireland
The Channel Islands
❌ Please note: We do not offer international shipping at this time.
What Courier Do We Use?
We exclusively use Royal Mail Tracked Next Day Delivery (including Saturday delivery) for all orders that require postal shipping.
Every parcel is fully tracked
You’ll receive tracking details by email once your order has been dispatched
Deliveries are made Tuesday to Saturday, usually by 8pm
For local deliveries within our selected Edinburgh zones, we hand-deliver all orders ourselves.
This ensures extra care and flexibility — ideal for larger or time-sensitive deliveries.
Free local delivery is available for qualifying orders over £50.
You can learn more about local delivery eligibility here or by contacting us directly.
When Will My Order Be Sent?
We dispatch orders Monday to Friday.
Cut-off Time:
Place your order by 10am for same-day dispatch on Next Day Delivery.
Selected Delivery Date:
If you’ve selected a preferred delivery date and chosen standard or free shipping, we will dispatch your order 2 days ahead to ensure on-time arrival.
Free Local Delivery (Edinburgh Only)
We offer free local delivery within select postcode zones in Edinburgh for orders over £50.
This option will appear automatically at checkout if your postcode qualifies.
Not sure? Contact us and we’ll confirm for you.
Planning a Special Event or Wedding?
We highly recommend:
Ordering early to secure your delivery date
Selecting your preferred date at checkout
Scheduling delivery 1–2 days before your event to allow for any delays
We are accepting pre-orders through to the end of 2025 and into 2026.
Looking to order a bespoke macaron tower? Just get in touch!
Will My Macarons Stay Fresh in Transit?
Absolutely. Our macarons are:
Carefully packaged for transit
Safe at room temperature during delivery
Storage Advice:
Best enjoyed within 5 days of delivery
Store in the fridge in an airtight container
🕒 Let them sit at room temperature for 15–20 minutes before serving to enjoy their full flavour and texture
Gifting? We’ve Got You Covered
Leave a personal message at checkout
Upgrade with a greeting card – we’ll handwrite your message
No prices or billing information are ever included in the parcel
Can I Change My Delivery Details?
Yes – if your order hasn’t been dispatched yet.
Please contact us as early as possible.
Changes after 10am on the dispatch day may not be possible.
Will the Recipient Be Charged?
No. If you’re paying by PayPal, Google Pay, or Apple Pay, the recipient’s name may appear on the transaction, but they are not charged.
We never include invoices or pricing in the box.
Need to Order to Multiple Addresses?
Please place separate orders for each delivery address.
If you’re ordering in bulk on behalf of a business or organisation, email us your delivery list in a spreadsheet and we’ll handle the rest.
Allergen & Ingredient Information
Each order includes:
A macaron passport
A flavour guide
A QR code linking to full ingredients per flavour on our blog
✅ Suitable for vegetarians
Where’s My Order?
Once your order has been dispatched, Royal Mail will send you a tracking number.
Track your parcel here:
👉 Track & Trace – Royal Mail
What If My Delivery Is Late?
Our Royal Mail Next Day service is fast and reliable, but in rare cases delays may occur.
Orders aren’t considered late until after the full delivery window has passed
First, check your tracking information
If further help is needed, contact Royal Mail directly or reach out to us
Please ensure your delivery details are accurate — we can’t take responsibility for delays due to incorrect information.
Still Have Questions?
We’re here to help.
📩 Contact us
📞 Or call us on 079 231 870 59
Returns & Refunds
We take great care in packaging and dispatching your macarons to ensure they arrive in perfect condition. However, as our products are perishable and made to order, we are unable to accept returns.
If your macarons arrive damaged or inedible, please follow these steps:
Contact us within 24 hours of receiving your order
Provide photos and/or video evidence showing the issue (e.g. broken, melted, or spoiled products)
Include your order number in the message
If the issue is confirmed, we will offer:
✅ A full or partial refund, or
✅ A replacement box, depending on the situation
✅ Returns if your order is damaged during delivery
If your order arrives damaged and you wish to return it, we accept returns. However, in some cases you may be offered a full refund without the need to return the product.
We do not offer refunds or replacements if:
The delivery address provided was incorrect
The parcel was not collected in time
The recipient was unavailable and delivery was missed
If you’re unsure about anything, feel free to contact us before ordering — we’re always happy to help.